Policy For Sellers

Introduction

This Seller Policy outlines the rules, responsibilities, and requirements for individuals and businesses selling products through our platform. By registering as a seller and listing products on our marketplace, you agree to comply with this policy.

Seller Eligibility

To become a seller, you must:

• Provide accurate and complete registration information.
• Be legally authorized to sell the products you list.
• Comply with all applicable local, national, and international laws.
• Maintain valid contact and payment information.

We reserve the right to approve, reject, suspend, or terminate seller accounts at our discretion.

Product Listings

Sellers are responsible for ensuring that all product listings:

• Contain accurate descriptions and specifications.
• Include clear and truthful product images.
• Display correct pricing information.
• Comply with applicable laws and regulations.
• Do not infringe on intellectual property rights.

Misleading, false, or prohibited listings may be removed without notice.

Pricing and Inventory

Sellers must:

• Maintain accurate pricing at all times.
• Keep inventory levels up to date.
• Honor prices displayed at the time of purchase unless a clear error has occurred.
• Notify customers promptly of any stock shortages or fulfillment issues.

Order Fulfillment

Sellers are expected to:

• Process orders promptly.
• Ship products within the stated handling time.
• Provide valid tracking information when available.
• Ensure products are packaged securely for delivery.

Repeated delays or failure to fulfill orders may result in account restrictions.

Customer Service

Sellers must provide professional customer support, including:

• Responding to customer inquiries in a timely manner.
• Addressing complaints fairly and professionally.
• Assisting with returns, refunds, and exchanges according to platform policies.
• Resolving disputes in good faith.

Returns and Refunds

Sellers must comply with the platform's return and refund requirements, including:

• Accepting eligible returns.
• Processing approved refunds promptly.
• Providing accurate return instructions to customers.

Failure to comply may result in corrective action by the platform.

Prohibited Products

Sellers may not list or sell products that:

• Are illegal or restricted by law.
• Violate intellectual property rights.
• Contain misleading claims.
• Are counterfeit, stolen, or unauthorized.
• Pose safety or health risks to consumers.

We reserve the right to remove prohibited products immediately.

Seller Performance Standards

To maintain a positive marketplace experience, sellers should:

• Maintain high customer satisfaction ratings.
• Minimize order cancellations.
• Ship orders on time.
• Provide accurate product information.
• Follow all marketplace guidelines.

Performance metrics may be monitored regularly.

Fees and Payments

Applicable seller fees, commissions, and payment schedules will be outlined separately and may be updated from time to time.

Sellers are responsible for any taxes, duties, or legal obligations associated with their sales activities.

Account Suspension and Termination

We may suspend or terminate seller accounts for reasons including:

• Policy violations.
• Fraudulent activity.
• Repeated customer complaints.
• Intellectual property infringements.
• Failure to meet seller performance standards.

Termination may result in the removal of product listings and loss of selling privileges.

Limitation of Liability

We are not responsible for losses, damages, or disputes arising from transactions between sellers and customers, except as required by applicable law.

Policy Updates

We reserve the right to modify this Seller Policy at any time. Updated versions will be posted on this page and become effective upon publication.